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TERMS AND CONDITIONS

  • - BOOKING, CONTRACT AND PAYMENT
  • a) Booking: A booking is confirmed by Argentina On The Go once a non-refundable deposit of 30% of the total cost of the trip has been received. All flights included in the total price of the trip, both international and domestic, must be paid 100% in advance to secure availability.


    b) Contract: The booking confirmation creates a binding contract between Argentina On The Go and the client and all persons named on the booking form, effective from the date the deposit is received.


    c) Payment: The balance due must be paid in full one month before the commencement date of the trip. If the balance is unpaid, Argentina On The Go will consider the booking cancelled by the client. If the commencement date of the trip is one month or less from the date of booking, then the total balance must be paid at the time of booking. All prices are quoted in US dollars and all payments must be made in US dollars or Euro equivalent based on the exchange rate at the time of booking.

  • - CHANGES / CANCELLATIONS BY CLIENT
  • a) Changes: If the client wishes to make a change to their booking, it must be done by the person who signed the booking form. Although Argentina On The Go will endeavour to do its best to accommodate changes and additions, no guarantee can be made of availabilities. All additional costs or charges incurred by Argentina On The Go as a result of the changes will be charged to the client.


    b) Cancellation: Cancellations can only be made in writing to Argentina On The Go. Once received and confirmed, clients may be entitled to a partial refund of the total booking cost, based on the calculation of the cancellation fee as outlined below. Any refund of cancelled flight tickets will be subject to the policy of the airline.
    Period before departure on receipt of written notification / Cancellation fee as % of total cost
    45 - 30 days / 30%
    30 - 9 days / 70%
    8 days or less / 100%
    Any refund of cancelled flight tickets will be subject to the policy of the airline.

  • - CHANGES / CANCELLATIONS BY ARGENTINA ON THE GO
  • While Argentina On The Go will use its best endeavors to operate all tours as advertised, by entering into this contract the Client accepts that it may prove necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions. Argentina On The Go reserves the right at any time to cancel or change any of the facilities, services or prices (including flights, accommodation or other arrangements) and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of these changes. If a major change is known to us, the Client will be told at the time of the booking. If a major change becomes necessary after booking Argentina On The Go will inform the Clients as soon as reasonably possible. When a major change is made the Client will have the choice of accepting the change of arrangements, purchasing any other available tour or canceling the tour and obtaining a full refund. Provided that the major change is not because of force majeure. Force majeure is war, threat of war, riots, civil strife, industrial dispute, terrorist activities, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, changes imposed by cancellation or rescheduling of flights by an airline, the alteration of airline or aircraft type, or other similar events beyond the control of Argentina On The Go. Argentina On The Go is not liable for any charges in the event of a change -beyond their control- to the departure time or date of a flight or other form of transport.
  • - PASSPORT, VISA AND VACCINATIONS
  • Argentina On The Go advises their clients that it is their responsibility to possess a valid passport for the duration of their trip, appropriate visa requirements for every country they will visit and all necessary vaccinations. Argentina On The Go can supply information to the client in this regard but accepts no responsibility for lack of any of the above items on the part of the client.
  • - AGE REQUIREMENTS AND ILLNESS / DISABILITY
  • Unaccompanied minors under the age of 18 will not be granted a booking. Persons over the age of 60 may be required to present medical evidence of fitness to travel on certain itineraries. Clients should make sure that their health and fitness is in line with the requirements of their chosen itinerary before booking. Agents of Argentina On The Go (guides etc.) are the authoritative parties while on the tour and if any client is deemed by these authoritative parties to pose a threat to the safe, comfortable or happy progress of a tour, the client may be asked to refrain from taking part in some or all of the remaining tour. Anyone suffering from illness or disability must inform Argentina On The Go of the condition at the time of booking or will be deemed to be in breach of these booking conditions. If part of the tour contains a boat excursion, the client must advise Argentina On The Go if they are unable to swim.
  • - COMPLAINTS
  • If a client wishes to make a complaint, they should do so to the agent of Argentina On The Go at the time of the issue arising. If the situation remains unresolved, a complaint must be made in writing to Argentina On The Go within 28 days of the completion of the trip.
  • - OUR RESPONSIBILITY FOR YOUR ARRANGEMENTS
  • Argentina On The Go accepts responsibility for ensuring that the holiday which the Client books with them is supplied as described in the final version of the travel program the Client will receive upon arrival and the services reach a reasonable standard. Argentina On The Go acts only in the capacity of an agent upon the legal conditions that, while exercising every possible precaution, it is not responsible for injury, sickness, damage, loss, additional expenses, accidental delay, or other irregularities which may be caused either through willful or negligent acts or omissions made by the companies or individuals providing or engaged in transportation, accommodation or other services related to the accomplishment of the tour, or through natural disasters, social upheavals or other causes.

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